Privacy Policy

1. Introduction

NO4MAT ("we", "us", or "our"), a company registered in France, operates ExportHotels.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

2. Company Information

Company Name: NO4MAT

Country: France

Contact Email: support@exporthotels.com

Data Protection Officer: privacy@exporthotels.com

3. Information We Collect

3.1 Information You Provide

• Account information (email address, name)
• Payment information (processed securely through our payment provider)
• Communication data (emails, support requests)

3.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referral source

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance: To provide our services to you
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications (which you can withdraw at any time)
• Legal obligation: To comply with applicable laws

5. How We Use Your Information

• To provide and maintain our Service
• To process your transactions
• To send you service-related communications
• To respond to your inquiries and provide support
• To improve our website and services
• To detect and prevent fraud

6. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restriction: Request limitation of processing
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@exporthotels.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain account data for 3 years after your last interaction with our services.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Third-Party Services

We may share your data with:

• Payment processors (for transaction processing)
• Analytics providers (for website improvement)
• Email service providers (for communications)

All third parties are contractually bound to protect your data and use it only for specified purposes.

11. Cookies

We use cookies and similar technologies. For detailed information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Email: privacy@exporthotels.com

You also have the right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr.